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Goods Return – Exchange & Warranty:
RETURNING AN ITEM FOR REFUND
HOW DO I RETURN AN ITEM?
We understand that there may be times when you want to return something you’ve bought and we are here to help you out.
- Within 14 days of receiving your order you need to send an email to our Customer Support Team at firstname.lastname@example.org with your order number, mentioning the items you wish to return. Mention the reason for return, (Return: Except Attars & Perfumes)
- Returnable item must be in Original packing & resalable condition.
- We will arrange collection for the item(s) you want to return but the Currier charges (AED 10) needs to be bear by customer.
- Free 14 days free exchange in case of manufacturing defects. (Except Attars & Perfumes)
- Products under one year warranty can also be returned for free repair (from the date of invoice till one year)
- Upon verifying the physical condition & the defect next process will initiate.
- In case the returned product is not reparable substitute product will be provided.
- In case substitute product is also not available product purchase price will be return.
- The entire refundable amount will be process in the way you have made the initial payment.
e. cash payments will be returned in Cash & Card Payments will be returned in card within 14 working days maximum.
- In all the return & exchange Original Invoice (warranty certificate if applicable) must be presented at the time of return to verify the product is bought from My Happy Deals only.
- We do best care of our customers but, In case of any dispute My Happy Deals has the final right to take the last decision.